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HNBOTHcustomer experience

Plataforma de evaluación y benchmarking de calidad de soporte al cliente que permita a consumidores y empresas comparar y medir objetivamente la calidad del servicio

Scouted 6 hours ago

7.0/ 10
Overall score

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Score breakdown

Urgency6.0
Market size7.0
Feasibility8.0
Competition7.0
Pain point

Las empresas con poder de monopolio ofrecen soporte al cliente deficiente porque no tienen incentivos competitivos para mejorarlo

Who'd pay for this

Consumidores que evalúan proveedores, empresas que quieren benchmarking competitivo, y reguladores que monitorean prácticas monopolísticas

Source signal

"The strength of a monopoly can be guessed at by calling customer support"

Original post

The strength of a monopoly can be guessed at by calling customer support

http://blogs.harvard.edu/bugeja/2018/09/16/the-strength-of-a-monopoly-can-be-guessed-at-by-the-quality-of-its-customer-support/