All ideas/customer support/AI-powered customer support management platform that automates ticket routing, escalation, and provides real-time resolution tracking with SLA monitoring.

HNB2Bcustomer support

AI-powered customer support management platform that automates ticket routing, escalation, and provides real-time resolution tracking with SLA monitoring.

Scouted 6 hours ago

7.5/ 10

Overall score

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Score breakdown

Urgency9.0

Market size8.0

Feasibility7.0

Competition6.0

Pain point

Companies struggle to manage and resolve customer support tickets efficiently, leading to extremely long wait times and customer frustration.

Who'd pay for this

Fast-growing companies and financial services platforms that need to scale customer support operations.

Source signal

"I've been waiting for over five months for Coinbase to unlock my account and allow me to access my funds"

Original post

Ask HN: 5 months and counting waiting for Coinbase customer support. Advice?

So Coinbase's disastrous customer service has come up on HN before [1]. But my issue is rather more extreme than a wire transfer that takes a few weeks to go through - I've been waiting for over five months for Coinbase to unlock my account and allow me to access my funds. Since August 20 of 2017 to be exact.I've never experienced or even heard of such a long wait time for action to be taken on an open customer support ticket and I honestly have no idea how to proceed. Should I start contacting the CFPB or BBB, writing registered letters, etc?To be clear, I have had contact with various Coinbase customer service reps since August. I also have tried emailing and tweeting at the CEO and Coinbase executives. The refrain is always the same: "We're expanding fast and adding to our customer service team. Your case has been escalated for further review. Please bear with us." I've been patient for months now and am thinking that maybe I'm not following the right strategy - any advice?[1] https://news.ycombinator.com/item?id=16106793

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